Standard Cancellation Policy

Cancellation will be allowed in case of duplication of payments made inadvertently, or wrong eligibility for registration ,or on medical grounds. In all such cases Amount once paid on booking of any services will be considered as per the payment done in due interest of the card holder for the service offered by us is willingly accepted and paid for the same with proper and satisfactory information about the services. Any refund on the cost incurred on servises will be considered as per the terms of usage and actual cost estimated against the lose of the value of deemed expenceses on the service and repayment will be considered up on the management decision
Cancellations must be in writing and should be addressed to the concerned person handling the booking.
If a credit has been approved it is valid for 6 months from the date the cancellation was made.
Credit Card Chargeback Fees: Any fees charged to The Lake Village Ayurveda Resort by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder’s credit card will be charged to the cardholder. This fee is non-refundable.
Refunds: All refund requests must be in writing, and made direct to us by email. Claims must be made within 10 days of completion of the service rentered. Refunds will not be made for bookings cancelled due to inclement weather or illness. No refunds will be made for services once Necessery arrangements have commenced. No guarantee is provided or warranted that any refund will be available.
Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to The Lake Village Ayurveda Resort during the event to allow us an opportunity to rectify the situation or provide assistance.

General

Validity of Rates: Prices are valid for the dates indicated.
Currency: All rates are quoted in Indian Rupees (INR).
Payment Options: We accept Credit Card, Debit Card Net Banking etc as forms of payment.
Travel Insurance: It is extremely important that you take out Travel Insurance if required. Check In / Check Out Times: These vary according to operator. Generally your accommodation check in is 12.00 Noon and check out 11.00 am. All maps, photographs, illustrations and computer based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Inclusions and Exclusions

Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product, as this must be paid direct to the operators.
Our complaint process: Where ever possible, we will attempt to resolve your complaint at the first point of contact. (Managing Person Lijin, Mob: 9544677111 email: accounts@thewindsorcastle.co.in ) If we are unable to resolve your complaint at the first point of contact, we will undertake an investigation of your complaint and provide you with our findings. If you are satisfied with our proposed decision or actions, we will close your complaint and record the findings for our continuous improvement program. However, if you are not satisfied with our proposed decision or actions, we will record this, and provide you with information on how to escalate your complaint, to the Legal Court in India having Jurisdiction at Kottayam, Kerala.